1. Who can contact HAAD Customer Services Center?

All HAAD customers and stakeholder are welcomed to contact our Customer Services Center for any queries or/and to file a complaint.

2. How can I contact HAAD Customer Services Center?

Dear Customer, you can contact us through the following cannels:

• Call us toll free at 800800
• Send your queries/complaints to our centralized email: healthcare@haad.ae
• You are welcomed to visit us at HAAD Headquarter, Abu Dhabi, Airport Road.

3. How can I assure the confidentiality of my request/complaint reported to HAAD Customer Services Center?

Dear Customer, our Customer Services Center Representatives are well trained and knowledgeable in regard with patient’s/customer’s privacy and confidentiality. All signed a consent policy to keep all your information including your contact information secured and highly confidential. They are also aware of the sequences if not complying with HAAD confidentiality policy.

On the other hand, critical complaints that requires investigation about the patient’s health/treatment status and copies of his/her medical record are managed and followed up through a specialized Customer Complaints Team, who will take the lead in managing your complaint from the stage of registration until assuring your satisfaction with a very high confidentiality.  

4. What kind of services HAAD Customer Services Center is providing?

• Providing general information about the healthcare system in Abu Dhabi.
• Can assess you with any queries you might have in regard with your applications at any of HAAD departments.
• Receive and follow up with your concerns/complaints on a strictly followed time frame.
• Receive your suggestions/recommendations you wish to share with us, which will be reported officially to the responsible personnel at HAAD Management.

5. I am a physician and would like to know the requirements to be licensed by HAAD?

Dear physician (medical professional), you can view the requirements on HAAD official website www.haad.ae, or contact our Customer Services Team who will provide you with the information and guidance.

6. What action I have to take if my employer/sponsor refused to enroll me and my family in the health insurance program?

Dear employee/sponsored, you have the right to file a concern/complaint to our Customer Services Team who will report it immediately to the responsible personnel in HAAD. Or send your concerns/complaints immediately to our email address: healthcare@haad.ae. In both ways, we assure you that your concerns/complaints will be dealt with a very high confidentially.  

7. Who should I contact to renew my pharmacy’s license (or any healthcare facility)?

Dear customer, information about registration/licensing of healthcare facilities in Abu Dhabi is available now on our official website www.haad.ae, and for any further assistance; you can contact our Customer Services Team who will provide you with the support and guidance.

8. I’m the legal sponsor of my 4 kids, where 3 of them are insured through my employer, how can I insure my 4^th child and through which insurance policy?

Dear customer, as per the law; you can issue a basic product policy (600 AED/Year), which is applicable for your 4^th childe as per the law. You can only get this policy from the National Health Insurance Company DAMAN.

9. My health card was expired in May 2006, where can I renew it?

Dear employee/resident, we are sorry to tell you that no renewal of health cards are provided any more, as its mandatory to get a health insurance coverage.