The general purpose of the Customer Services Center is to enable HAAD to better manage its customer’s needs through the reliable system, processes and procedures. CSC is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone, email or written/fax or through the direct communication with the walk-in customers.

 

Our focus is on improving communications, being courteous and friendly, and showing sensitivity to our customers’ needs. CSC is often operated with work stations that include a computer, a telephone set/headset connected to a telecom switch, and one supervisor station.

 

To be effective, the Customer Services Center process needs to: