HAAD Mortuary Services FAQs
  
  1. WHAT SHOULD I DO IF A RELATIVE DIES AT HOME?
    When a death occurs at home, the relative/kin should contact the police (999). Then the police investigator shall determine the cause of death; either to be a result of natural cause or abnormal cause and therefore requires further police investigations. The police shall notify HAAD Mortuary Staff about the death incident who will in turn attend to transfer the deceased body to the morgue and take the necessary action with respect to the deceased body based on the relatives demand.
     
  2. WHAT SHOULD I DO IF A RELATIVE DIES IN HOSPITAL?
    If the patient who is deceased in the hospital, the treating physician should issue an electronic death notification stating the Cause of Death so as, to permit HAAD Mortuary staff to transfer the deceased body to the main morgue in the Region.
    Most hospitals will give family members the opportunity to sit with the deceased before transferring the body from the private room or ward. Then HAAD Mortuary staff will collect and transfer the deceased body to the main morgue in order to process it for burial, cremation or travel.
    For cases under police investigation, the police shall issue a no-objection letter for releasing the deceased body and transferring it to the main morgue.
     
  3. WHAT IS THE PROCEDURE REQUIRED FOR RELEASING THE DECEASED BODY THAT IS KEPT INSIDE THE MORGUE?
    For receiving the deceased body, the concerned relative shall perform the following:
    1. Visit the main morgue within the healthcare facilities located in one of the three regions of Abu Dhabi Emirate to follow-up the preparation and collection procedures of the deceased body.
    2. Fill and sign the required forms, “Identification and receiving” and “Body readiness notification”; after identifying the deceased in the presence of the staff in charge.
    3. Collect the “Burial Permit” to bury the deceased body in one of the Abu Dhabi cemeteries, or the “Cremation Permit” to cremate the deceased body at Al Foah / Al Ain after completing the required procedures upon request.
       
  4. WHAT IS THE ACTION REQUIRED FROM THE RELATIVES TO EXPEDITE THE PROCESS IN CASE THE DEATH IS UNDER ABU DHABI POLICE INVESTIGATION?
    The concerned relative shall provide HAAD Mortuary staff with a “No-Objection” letter from the concerned police department stating that there is no objection from their side to collect the deceased body for burial, cremation or travel purposes.
     
  5. WHAT ARE THE DOCUMENTS REQUIRED FOR PROCESSING THE BURIAL PROCEDURE OF THE UAE-NATIONAL DECEASED?
    The required documents for the burial of UAE-national deceased body are as following:
    1. For burying in Abu Dhabi Emirate cemeteries:
      1. Passport, UAE ID card, family book, or any other identification document of the deceased
      2. Recognized identification document proving the identity of the concerned recipient (deceased relative)
    2. For burying in OTHER Emirates’ cemeteries:
      1. Passport, UAE ID card, family book, or any other identification document of the deceased.
      2. Recognized identification document proving the identity of the concerned recipient (deceased relative).
      3. “Deceased body transfer” Letter provided by Abu Dhabi Police addressed to the police directorate at the other Emirate for burial permit.
         
  6. WHAT ARE THE REQUIRED DOCUMENTS FOR PROCESSING THE BURIAL OF THE NON-NATIONALS DECEASED?
    The required documents for the burial of the non-nationals burial required are as following:
    1. For burying in Abu Dhabi Emirate cemeteries:
      1. Passport, UAE ID card, family book, or any other identification document of the deceased
      2. Recognized identification document proving the identity of the concerned recipient (deceased relative)
      3. Declaration signed by the recipient acknowledging that he/she is the closest relative of the deceased in UAE, in case this recipient is not a first-degree relative.
      4. “No-Objection” letter from the deceased’s embassy stating that there is no objection from their side to bury the body in Abu Dhabi cemetery, in case of absence of the concerned relative.
    2. For burying in Other Emirates’ cemeteries:
      1. Passport, UAE identity card or any other identification document of the deceased
      2. Recognized identification document proving the identity of the recipient (deceased relative or concerned person).
      3. Declaration signed by the recipient acknowledging that he/she is the closest relative of the deceased in UAE, in case this recipient is not a first-degree relative
      4. “No-Objection” letter from the deceased’s embassy stating that there is no objection from their side to bury the body in UAE, in case of absence of the concerned relative
      5. Letter of deceased body transfer from Abu Dhabi Police addressed to the police directorate at the other Emirate for burial permit
         
  7. DOES THE DEATH PROCEDURE OF A NON-NATIONAL DECEASED DIFFER FOR RESIDENTS WITH VISIT VISA FROM THAT FROM RESIDENTS WITH A UAE RESIDENT VISA?
    Yes, the procedure differs. For the non-national deceased with a resident visa follows the same procedure mentioned on HAAD website, as for the non-national deceased with a visit visa requires the following:
    1. Submit to HAAD Mortuary the same documents as required for the non-national with an additional “No-objection letter” from the embassy either for burial or travel purposes.
    2. The deceased Muslim shall be buried in Muslim cemetery and the non-Muslim shall be buried in the non-Muslim cemetery.
       
  8. WHAT ARE THE DOCUMENTS REQUIRED FOR THE ISSUANCE OF A DEATH CERTIFICATE FOR THE UAE NATIONAL DECEASED?
    The required documents for issuing a death certificate for UAE deceased are as following:
    1. Passport or Emirates Identity card and family book.
    2. Birth certificate of the still born deceased baby (in case there is no identification document available such as passport or Emirates Identity card)
    3. Family book of the parents (for UAE National deceased child)
       
  9. WHAT ARE THE DOCUMENTS REQUIRED FOR THE ISSUANCE OF A DEATH CERTIFICATE FOR THE NON-NATIONAL DECEASED?
    The required documents for issuing of a death certificate for UAE deceased are as following:
    1. Valid passport of the deceased
    2. “Transfer permit” letter from the deceased’s state embassy, certifying that he/she is subject of the mentioned country in case of invalid passport or an approval identification in case of lost passport.
    3. Recognized identification document proving the identity of the applicant (deceased relative or an authorized representative).
       
  10. WHAT ARE THE REQUIRED DOCUMENTS FOR REPATRIATION OF THE DECEASED BODY TO HIS/HER HOME COUNTRY?
    In addition to the required identification documents mentioned in HAAD website, provide the following:
    1. “Transfer permit” letter from the deceased’s state embassy, certifying that he/she is subject of the mentioned country in case of invalid passport; or an approval identification in case of lost passport
    2. “No-Objection” letter from the embassy to where the deceased will be transferred.
    3. Booking Confirmation Letter from the airway company stating the flight details (flight number, date and time).
    4. “Dead-body Transfer” letter from Abu Dhabi Police addressed to the police directorate in the other Emirate to facilitate the transfer process of the dead-body through its airport.
       
  11. WHAT IS THE PROCEDURE REQUIRED TO REPLACE DEATH CERTIFICATE ISSUED ABROAD FOR UAE-NATIONAL DECEASED?
    For the replacement of the death certificate issued abroad, the customer must visit the main morgue within the healthcare facilities located in one of the three regions of Abu Dhabi Emirate in order to fill and sign the related application form then submit the following required documents:
    1. Family book
    2. Passport or Emirates Identity card
    3. Recognized identification document proving the identity of the applicant, relative of the deceased or an authorized representative, upon special power of attorney
    4. Death certificate issued abroad certified by the UAE embassy in the country where death occurred and certified by the Ministry of Foreign Affairs in Abu Dhabi
    5. A certified legal translation of the death certificate in case the language is other than Arabic or English
    6. The local “Burial Permit” if burial was in Abu Dhabi cemeteries, or proof of burial abroad.
       
  12. WHAT ARE THE CHARGABLE SERVICES IN HAAD MORTUARY? WHAT ARE THE FEES?
    The chargeable services and their fees are as following:
    1. Issuance of a death certificate 50 AED
    2. Preparing, embalming and sealing the dead body in the coffin 1000 AED
    3. Transferring the body from the mortuary to its destination (burial, overseas transfer) 100 AED
    4. Fines for delay in collecting the body from the mortuary (according to the instructions) 50 AED/day
       
  13. WHERE ARE THE DECEASED WASHED AND BURIED?
    The deceased body is washed in the following hospitals based on the burial region:
    1. Abu Dhabi region:
      1. Sheikh Khalifa hospital mortuary
      2. Al Mafraq hospital mortuary
      3. Al Rahba hospital mortuary (new)
    2. Eastern Region:
      1. Al Motawaa
    3. Western Region:
      1. Madinat Zayed mortuary
      2. Other SEHA hospitals
    4. The deceased body is buried in the following cemeteries based on the requested region:
      1. Abu Dhabi region:
        1. Bani Yas cemetery
      2. Eastern Region:
        1. Al Motawaa cemetery (UAE locals)
        2. Al Foah cemetery (non-local)
        3. Other local private cemeteries.
      3. Western Region:
        1. Ghayathe cemetery
        2. Selaa cemetery
        3. Marfaa cemetery
           
  14. AS A NON-MUSLIM, HOW CAN I KNOW THAT HAAD MORTUARY WILL FOLLOW OUR RECOGNIZED CONDITIONS IN TERMS OF PROCESSING AND PREPARING THE DECEASED BODY FOR BURIAL?
    Today we live in an ethnically diverse society. However, processing and preparing deceased body for burial do vary according to different religious communities as some of the customer request to dress the deceased with his/her full clothes. Some request for cremation while others request for burial in the cemeteries. In addition, even cemeteries are divided into two sections; section dedicated to the burial of Muslims and another section dedicated to the burial of non-Muslims. Thus, it is the role of the client to discuss the requirements with HAAD Mortuary staff concerning the preparation of the body for burial or cremation.
     
  15. THE POLICE MEDICAL EXAMINER REFUSED TO ISSUE THE MEDICAL REPORT STATING THE CAUSE OF DEATH, WHY?
    If the Police Medical Examiner will not issue the cause of death in the death notification, it is usually because the circumstances surrounding the death mean it should be referred to the Judicial Forensic Doctor for further investigation.
    The Police Medical Examiner can only complete the cause of death if he is convinced through his examination by the cause of death based on the deceased illness history.
    The Police Medical Examiner cannot issue the cause of death if the death cause falls under one of the following criteria:
    1. If the deceased has died due to a violent or an unnatural cause;
    2. If the deceased has died a sudden death of which the cause is unknown;
    3. If the deceased has died in prison or in such circumstances as to require an inquest under any other Act.
    If the deceased case does not fall under the aforementioned criteria but the deceased underwent an operation shortly before death or there is a suggestion of a possible industrial disease, then it is probable that the Police Medical Examiner will not complete the Cause of Death and rather refer the case to Judicial Forensic doctor.
     
  16. WHO IS THE AUTHORIZED PERSON TO COLLECT THE DEATH CERTIFICATE?
    The person authorized for collecting the death certificate shall be one of the following:
    1. A family member or a concerned person – upon special power of attorney – may collect the death certificate of UAE deceased national.
    2. A family member, sponsor or an authorized representative may collect the death certificate of deceased expat.
    3. Any relevant entity may obtain an extra copy – upon official request – provided that the Legal Affairs hand over this copy.
       
  17. IS THERE ANY PENALTY FEES FOR THE DELAY IN COLLECTING THE DECEASED BODY?
    The body shall be collected within seven days starting from the date of body readiness and issuance of "collection permit" by the authorized party and the relatives or the concerned person shall be notified of this.
     
  18. WHAT CASES CONSIDERED AS POLICE CASE?
    All trauma cases and death cases that occurred outside healthcare facilities considered as police cases but in case the treating doctor doubts the cause of death of his patient, he will refer it to police investigation.
     
  19. WHEN IS HAAD MORTUARY STAFF AVAILABLE?
    HAAD Mortuary Staff are available for receiving Death Certificates only during day working hours from 7:00am till 03:00pm. Whereas for handling the deceased body HAAD Mortuary Staff are available 24 hours.
     
  20. WHAT ARE THE CONTACT NUMBERS OF HAAD MORTUARY?
    1. Abu Dhabi
      1. Phone
        +9712 409 1335
        +9712 409 1336
        +9712 409 1337
        +9712 904 8331
      2. Fax
        +9712 419 3650
    2. Eastern Region
      1. Phone
        +9713 409 8818
        +9713 409 8811
        +9713 401 1184
      2. Fax
        +9713 763 6286
    3. Western Region
      1. Phone
        +9712 884 1210
      2. Fax
        +9712 884 1080

 

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