The Ministry of Interior has previously implemented "Mabrouk Ma Yak" service through the 100-day challenge to complete all official documents of newborns for UAE nationals. It is part of the Government's Accelerators and aims to reduce the client's visits from seven to only one visit, in which all official documents of the newborn are received, including the birth certificate, passport, and Emirates ID card and updating the family book and Population Register.
His Excellency Shaikh Abdullah bin Mohammed Al Hamid, Chairman of Department of Health – Abu Dhabi said, “we are proud to launch Mabrouk Ma Yak service in private hospitals in the Emirate of Abu Dhabi, who play a vital role in providing advanced health services to patients in compliance with the best international standards.”
He stressed on the commitment of the Department of Health - Abu Dhabi to support and facilitate healthcare services and programs in both the public and private sectors to enhance the customers experience and satisfaction. “The service of issuing Birth Certificates at hospitals was launched earlier this year at the private sector,” His Excellency added. “The implementation of "Mabrouk Ma Yak" service will save time and effort on the parents of newborns through obtaining all the necessary documents for the newborn including the birth certificate and passport application, etc. in one visit at the hospital.”
From his side, Mr. Mohammed Ali Al Shorafa Al Hammadi, CEO of United Eastern Medical Services (UEMedical) announced that the cost of the service provided for the first 100 newborn babies registered in Mabrouk Ma Yak service are covered by United Eastern Medical Services. “I would like to express our gratitude to the Department of Health - Abu Dhabi for the constructive cooperation and trust, and for selecting Danat Al Emarat Hospital to first launch the service in the private sector. The Department of Health – Abu Dhabi has always been encouraging and supporting the private sector who is a strategic partner in the provision of advanced healthcare services in the Emirate,” Mr. Al Shorafa added.
Mr. Al Shorafa stated, “Danat Al Emarat Hospital has welcomed over 6010 newborns since October 2015, of which 3375 were UAE nationals. The new service will benefit many of our patients. The hospital management has made all the necessary arrangements and preparations in coordination with the concerned departments by completing the electronic link with the governmental authorities to start the implementation of "Mabrouk Ma Yak" service. A specialized team was also hired in the hospital to ensure the speed of delivery of this service for newborns.”
The process of the new service starts with entering the family data from the documents submitted to the hospital in the mother’s file after giving birth, then visiting the office of "Mabrouk Ma Yak" service in the hospital to fill in some information and take a photo for the baby. An SMS message containing an electronic link will then be sent to the parent to complete the request electronically by simple and easy steps. After that, the parent is contacted to collect all documents related to the newborn from the Ministry of Interior, which includes the birth certificate, passport and Emirates ID card, in addition to including the newborn in the population register and the family book.
"Mabrouk Ma Yak" service, which has been implemented in a number of public hospitals and in Danat Al Emarat Hospital as the first private hospital to implement this service, is one of the projects aimed to provide quick and easy services to customers that were launched by the Emirates Program for Excellence in Government Services last year.
This service was developed by the Government Accelerators working team in collaboration with key partners in the federal and local governments in issuing the newborn documents, namely the Ministry of Interior, Ministry of Health, Department of Health Abu Dhabi, Dubai Health Authority, Federal Authority for Identity and Citizenship, Telecommunications Regulatory Authority, Ministry of Finance, Abu Dhabi Systems and Information Center, Smart Dubai, Emirates Post and last but not least Johnson & Johnson.